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CenturyLink Glitch Causes 911 Outage in Lewis County, Across Nation

29 December, 2018, 12:58 | Author: Vicki Mclaughlin
  • State officials say national issues that prevented 911 callers from reaching dispatchers on Friday have been fixed but there could be continued

US officials and at least one state said Friday that they have started investigations into a nationwide CenturyLink internet outage that has disrupted 911 service.

Due to sporadic 911 outages in MA, public safety officials recommended individuals looking for emergency help use the 10-digit telephone number of the fire or police departments they wanted to contact.

"Its breadth and duration are particularly troubling", he said.

If you have a cell phone and need to call for help, always try 911 first.

While a nationwide CenturyLink outage affecting 911 service also hit here in Washington, Whatcom County is unaffected.

Asked about the FCC investigation, a spokeswoman for CenturyLink said the company had been in contact with the federal agency and would cooperate fully. The late-night response to the Portland outage was especially jarring for some, considering they received loud, late-night mobile phone messages explaining that their 911 services were out.

Shortly after 9 a.m. Friday, the company said it was still working on resolving problems.

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That statement was followed up with a Facebook post around 8:45 a.m. Friday morning.

WyoLotto officials said they would postpone announcing Wyoming's winning state lottery numbers and winnings for the day until after the outage was over. The website Down Detector says it primarily affected western states, but emergency service providers on both coasts reported disruptions.

The company said in a tweet Thursday that it estimated service would be restored around 1 a.m. Friday, but discovered additional problems.

A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning. He said he spoke to CenturyLink about his concerns and has ordered an investigation.

It was not immediately known how many emergency calls did not go through.

The problem was connected to CenturyLink, which contracts with the state to provide 911 services in the state.

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